DEPOSIT, CANCELLATION & REFUND POLICY

 

It is our intention at Fish Tales to provide a fair, honest, fun and enjoyable experience. We understand that with this type of service there are a lot of factors to be considered, weather and sea conditions are of the most important. In order to insure our passengers an enjoyable voyage safety is ALWAYS the first consideration. Fish Tales requires a $200.00 deposit OR a credit card number, to book any of our excursions, This deposit will hold your date and time from any other booking. A full refund of this deposit is guaranteed if the cancellation is made 4 Days prior to the day of charter. Otherwise the deposit is forfeited.  We also stand-by a 45 minute "NO SHOW"  policy which states that if you are more than 45 minuets late for your charter and do not call the captain it is considered a NO SHOW and you will be charged for the full trip amount. If you call to say you are running late that is no problem but remember that your charter time starts at the stated departure time. Also the day of charter the Captain will examine the weather conditions, brief the party and make the determination to proceed, cancel or if possible re-schedule. If the decision to cancel is made by the captain due to weather or any other safety concerns the deposit will be refunded in full, However if the party, after being briefed on the weather and sea conditions, decides to continue on with the charter and after the boat leaves the dock, all refunds if any will be at the discretion of Fish Tales.